{"id":3196,"date":"2025-08-25T14:45:43","date_gmt":"2025-08-25T05:45:43","guid":{"rendered":"https:\/\/rezil.co.jp\/?page_id=3196"},"modified":"2025-08-25T14:45:57","modified_gmt":"2025-08-25T05:45:57","slug":"faq_tenant","status":"publish","type":"page","link":"https:\/\/rezil.co.jp\/en\/faq_tenant\/","title":{"rendered":"Frequently Asked Questions (FAQs) about services for tenant customers"},"content":{"rendered":"
\n

Q. What is Regil Corporation's bulk electric service for condominiums?<\/h4>\n

\nThis is a service in which Resil Corporation receives electricity from condominiums or entire buildings in bulk and supplies electricity to individual tenants or customers in private areas.
\nThis will allow customers to use electricity based on the contract with Resil Corporation.\n<\/p>\n\n

Q. How do I start using electricity? (When moving in)<\/h4>\n

\nIf you wish to start using electricity, please contact the Support Center and apply for the service.
\nWhen you apply, we will ask you for information such as your contract name, desired start date of use, contact telephone number, billing address, and e-mail address.
\nFor tenant customers, the contract is usually for both electric and power, so we will accept a combined application.\n<\/p>\n\n

Q. I would like to move into a room where the electricity is turned off.<\/h4>\n

\nWe will be happy to check the details of your electricity usage in your room. Please contact the Support Center.\n<\/p>\n\n

Q. How can I change my contract or name?<\/h4>\n

\nIf you wish to change your contract details, such as your name or billing address, please contact our Support Center for details.
\nAfter applying for the change, the change may be reflected in the following month's billing.
\nIf the name of the subscriber changes due to inheritance, merger, etc., it is possible to change the name of the subscriber. Please contact the Support Center.\n<\/p>\n\n

Q. Can I change the contract capacity or contract power?<\/h4>\n

\nWe also accept requests for changes in contracted capacity and contracted power for electric and power generation.
\nWe will ask for details of the changes to ensure that the contract is appropriate for the customer's load facilities and usage conditions.
\nThe department in charge may contact you again regarding capacity changes, including power. In such cases, we may ask for your e-mail address.\n<\/p>\n\n

Q. How can I change my electric bill payment method?<\/h4>\n

\nAs a general rule, only account transfer is accepted as a payment method.
\nIf you wish to change to direct debit (or change your payment account), we will send you an application form for the procedure.
\nIt usually takes about 2 to 3 months to complete the process after the application form is returned. Until then, the current payment method will be used.\n<\/p>\n\n

Q. How are electricity rates determined?<\/h4>\n

\nElectricity rates are calculated by applying a contract-based reduction to the rates for each type of contract based on the \"Bulk Electricity Service Rate Schedule\" for the location of the demand location.
\nThe charge is the sum of the basic charge, the electricity volume charge (including the amount equivalent to fuel cost adjustment), and the amount equivalent to the surcharge for promoting renewable energy generation.\n<\/p>\n\n

Q. When and how can I check my invoice?<\/h4>\n

\nCharges are calculated based on the date of monthly meter reading.
\nIn principle, notification of charges will be made through the customer-specific Web site (Ricola) on the Company's Web site.
\nPayment is due by the due date of the fee transfer indicated on the invoice.\n<\/p>\n\n

Q. Will the use of electricity be suspended or discontinued?<\/h4>\n

\nIf there is a security risk, unauthorized use of electric facilities due to modification, etc., or any other violation of the Terms and Conditions, or if the situation does not improve after warning, the electricity supply may be cut off.
\nIn the event that the customer does not pay the electricity charges for another 20 days after the due date, the electricity supply may also be suspended. In this case, we will give 5 days advance notice of the suspension.
\nIn the event of unavoidable circumstances, such as equipment failure, construction work, or emergency disaster, we may stop providing electricity, or may ask customers to restrict or discontinue use of electricity.
\nHowever, no fee discount will be offered in the event of these restrictions or cancellations.\n<\/p>\n\n

Q. What happens if I have not paid?<\/h4>\n

\nIf payment is not made by the due date, the service fee will be re-billed and a charge of 500 yen (plus consumption tax) will be added to the fee for the following month and thereafter.
\nIf payment is not made after another 20 days from the due date, the electricity supply may be cut off in accordance with the Terms of Service (advance notice will be given).
\nIn the event that the electricity supply is interrupted, arrangements for restoration will be made after confirming payment of outstanding electricity charges and electricity shutdown restoration fees in accordance with the Terms of Service.\n<\/p>\n\n

Q. How can I move out (cancel the lease)?<\/h4>\n

\nIf you wish to discontinue the use of electricity, please contact the Support Center in advance to determine the desired date of discontinuation.
\nThe usage contract will be terminated on the date of meter reading at the time of move-out.
\nIn the case of a tenant customer, we usually accept suspension requests for both electric and power subscriptions.
\nWe will ask for your contact information after you stop using the service and the address to which the final bill will be sent. We may ask you to turn off the breaker in your room.
\nIf there are unpaid charges, we will inform you of the payment together with the suspension procedure.
\nIn the event that the customer relocates from the place of demand without informing us, and it is clear that the customer is not using electricity, the service contract will expire on the date when we take measures to terminate the service.
\nEven after the expiration of the Usage Contract, the fees and other debts and credits during the term will not be extinguished.\n<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Q. What is Regil Corporation's bulk electric service for condominiums? A. Regil Corporation provides a condominium or building-wide electric... 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