Billing and Payment

Q. I received a re-invoice.

This invoice is sent when payment is not confirmed at the time of initial billing. A fee of 550 yen will be charged for re-invoicing, which will be added to the following month's bill.

Q. I missed the payment due date for a re-invoice. What should I do?

If the barcode is still valid after the deadline, please make the payment at a convenience store as soon as possible. If the deadline has been exceeded, we will inform you to transfer the payment to the designated bank account.

Q. Is it possible to extend the payment due date?

We are sorry, but we do not accept extensions of payment deadlines. We ask that payment be made by the due date.

Electricity Outage

Q. When is electricity shut off?

If we are unable to confirm payment of the initial bill or re-bill, the electricity will be subject to suspension. In accordance with the Terms of Service, we will notify you of the notice before the suspension, but depending on your registration status, you may not receive the notice. Customers are responsible for payment management.

Q. Can you tell me the specific date and time of the shutdown?

We are not able to provide specific date and time of suspension. Payment management must be done by the customer.

Restoration

Q. How do I restore electricity?

The unpaid electricity bill and the restoration fee of 22,000 yen (tax included) must be paid. Please be sure to contact the Support Center after payment.

Q. Is same-day restoration possible?

If the full amount of unpaid electricity charges and electricity outage restoration costs are paid in full and we are able to confirm the payment status by 3:00 p.m. on our business day, restoration will be possible on the same day. However, there is a possibility that restoration may take place on the next business day due to traffic conditions or other unavoidable circumstances. We appreciate your understanding in advance.

Other

Q. Do I need to be present during restoration?

If you can cooperate with the caretaker of the apartment to unlock the auto-lock, it is not necessary.

Q. I received a reminder short message, when is the payment due date?

Please make your payment as soon as possible since you are already subject to the electricity shutdown procedure. For inquiries made in the morning, we ask that payment be made by the end of the day, and in the afternoon, by the morning of the following day.

Q. Can electricity be restored immediately by remote control?

Remote operation is not possible. Since on-site work is required, a worker will visit the site after payment is confirmed.