Achievements such as a 1.6-fold increase in customer center response efficiency and a 6-fold increase in the scope of operations, with a cumulative total of more than 10 companies having introduced the system.
Providing in-house systems and business processes developed through our own business efficiency improvement, we improve business operations without burdens on the customer side.

　(headquartered in Chiyoda-ku, Tokyo; Yasuzumi Tanji, President & CEO; hereinafter "the Company"), a climate tech company that takes on the challenge of solving social issues under the mission of "making decarbonization less of an intractable problem," has launched its new Energy DX business in April 2021, which supports energy companies in their DX activities. (headquartered in Chiyoda-ku, Tokyo; Yasuzumi Tanji, President & CEO; hereinafter "the Company") has launched the Energy DX Business, which supports DX for energy companies, as a new business from April 2021. We are pleased to announce that in the two years since its launch, the "REZIL BPaaS (Business Process as a Service, commonly known as "beepers")" service provided by the energy DX business has been implemented by more than 10 companies and the number of contracts has grown by 22 times.
　In addition, customers that have implemented REZIL BPaaS have achieved operational improvements in their customer center operations, such as a 1.6-fold increase in inquiry response efficiency and a six-fold increase in the scope of work.

Background of DX Promotion in ■Regil
　Recently, energy companies such as major regional electric power companies and new electric power companies are required to adapt to a distributed energy society by utilizing renewable energy and operating distributed energy resources (DER), but due to a shortage of DX human resources, they are not making progress. In addition, the electricity and gas industries are subject to a variety of regulations and rules, which are frequently changed. This makes it difficult to outsource operations such as rate calculation, customer billing, customer management, customer center support, and electrical safety, and if the outsourcing partner does not have the expertise and operational know-how, operational efficiency and quality will not improve.
　We have cultivated a system infrastructure and operational know-how through the "condominium bulk power receiving service," which we commercialized for the first time in Japan in 2004, and by supplying electricity to corporate customers' offices, factories, and other locations. We have been promoting sales to energy companies by establishing a system to provide these services externally from 2021.

■About the Energy DX Business
　The Energy DX business is a new business we started in April 2021 to support DX of energy companies such as regional electric power companies and major new electric power companies. We provide REZIL BPaaS services in conjunction with business processes and business-optimized systems according to the business improvement needs of each client company. In order to improve the efficiency and quality of our bulk condominium services and electric power retailing business, we have developed in-house systems for rate calculation, customer management, point malls, demand forecasting, etc., and have made improvements through in-house operations, enabling us to provide optimal systems to our clients in a short time.
　Because the fee structure is based on a simple number of contracts, client companies do not need to reexamine their system requirements with each change in regulations and rules, or invest human resources to improve operations, and their systems and business processes will automatically evolve.

Features of REZIL BPaaS
　REZIL BPaaS supports DX promotion of client companies by providing in-house systems for rate calculation, customer management, point malls, demand forecasting, etc., and business processes for billing, customer center support, electrical safety, and electrical facility construction. We provide a one-stop service from problem analysis to planning, business process implementation, and on-site operation, so that our clients can continue to improve their business operations without any burden on their side. Even in the case of a rapid increase in customer support due to an increase in the number of customers or a change in the system, we can handle the situation through our on-site operations without allocating human resources on the client's side.

■REZIL BPaaS results and latest case studies

　The number of companies implementing REZIL BPaaS to improve operations such as rate calculation and billing, customer management, customer center support, electrical security and facility construction has exceeded 10 companies in total since the service was launched in April 2021, and the number of contractors has increased 22-fold to 440,000 in two years.
　Examples of operational improvements include: in the customer center operations commissioned by several companies, the time required to respond to customer inquiries decreased to within 24 hours (previously 10 days to several months), the efficiency of responding to customer inquiries increased 1.6 times, and the scope of operations of the customer center expanded 6 times. The scope of work of the customer center has expanded six-fold.
　As the latest example, we have begun a verification test*1 of an in-house system that utilizes generative AI to improve the operations of our customer center, and have achieved results in reducing the average five-minute response content summary process to almost zero. This system is being operated and improved as needed by on-site customer center staff with no programming experience by adjusting the prompts, and we plan to start providing this system to our client companies.
　In addition, development of an automatic FAQ (Frequently Asked Questions and Answers) generation system that utilizes generative AI will also be promoted. In the future, we believe that the addition of a response content summary system and an automatic FAQ generation system for customer center operations as services offered by REZIL BPaaS will provide further business improvement benefits to client companies.
　1 Press release on the improvement of customer center operations using generative AI
　Title: Demonstration of the use of "Generative AI" in customer support operations begins (July 13, 2023).
　URL:https://rezil.co.jp/news_release/409/

Strengthening the Recruitment of Engineers for DX Promotion
　In order for us to continue to focus on DX promotion, improve the operational efficiency of our own business, and enhance our REZIL BPaaS service, it is essential to increase the number of Information Systems Division members, including engineers responsible for system development. Currently, the number of Information Systems Division members has increased by 2.4 times over the previous year, and we will continue to strengthen recruitment.
[Engineer Recruitment Page].
https://herp.careers/v1/rezil/requisition-groups/8187ab67-9f32-4f03-a794-365bd4cc2e5a
[Interview with an engineer]
An environment where engineers can take on challenges - What is the appeal of the Information Systems Division, which promotes in-house production of systems?
https://note.com/rezil/n/n5e788404e13b
Creating the future of the company - What is the attraction of a product development position at the core of change?
https://note.com/rezil/n/nbc2f7110b0b

■Recruiting Information
Resil is actively recruiting associates to take on the challenge of solving the major social issue of decarbonization.
▼ Recruitment Page Top https://rezil.co.jp/recruit/
Job Openings https://herp.careers/v1/rezil
▼ Recruitment Blog https://note.com/rezil/

■Working Environment in Regil
Super flex system
Telecommuting System
Three-day weekend system
Shortened working hour system
Sideline System
In-house open recruitment career change system (transfer to desired department)
Fostering an environment that facilitates a smooth return to work by keeping in touch with employees on leave for childcare, nursing care, etc. using communication tools (LINE).
*Conditions apply.

■Learning Environment in Regil
Company pays for the purchase of two books per month, seminar attendance fees, and examination fees for certification exams.
DX Human Resource Development Program

Release on Working and Learning Environments
Moved Tokyo Head Office to accommodate business expansion - 1.7 times larger than before, and first "side business area" in Japan
https://rezil.co.jp/news_release/672/　(November 7, 2023)

Launched the DX Human Resource Development Program, a reskilling program for young employees.https://denryoku.co.jp/news/news_release/2363/ (November 29, 2022)

■Working Environment Certification
Obtained the symbol mark "Tomonin" from the Ministry of Health, Labor and Welfare as a company that supports a good balance between work and nursing care (to be acquired in October 2023)
https://rezil.co.jp/news_release/608/